This privacy policy explains how Digital Reach MY, located at 10 Jalan Sultan Ismail, Level 25, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 50250, Malaysia, collects, uses, and protects your information when you use our site, this service, or our online platform. We are committed to protecting your privacy and handling your data openly and transparently. This policy outlines the types of information we collect, how we use it, and the rights you have concerning your personal data.
Information We Collect
We may collect various types of information when you interact with our site or service. This includes information you provide directly to us, such as:
Personal identifiers: Your name, job title, company name, postal address.
Contact information: Email address, phone number (though we will not use electronic means for privacy policy communication unless you initiate it).
Account information: If you create an account on our platform.
Communications: Information you provide when contacting us through forms, emails, or other means.
We may also collect information automatically as you use our site, including:
Technical data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
Usage data: Information about how you use our site, products, and services. This may include the pages you view, the links you click, and other actions you take on our site.
Tracking data: Information collected through cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect for various purposes, including:
To provide and maintain our services: Operating our site, providing access to our online platform, and delivering the digital marketing services we offer (Social Media Strategy Development, Content Creation & Curation, Paid Social Media Advertising, Community Management & Engagement, Performance Analytics & Reporting, Influencer Marketing Campaigns).
To improve and personalize your experience: Understanding how you use our services to enhance functionality, content, and user experience.
To communicate with you: Responding to your inquiries, providing customer support, and sending you relevant updates or information about our services.
For marketing purposes: Sending you promotional materials about our services, where you have consented to receive such communications or where we have a legitimate interest to do so. You can opt-out of marketing communications at any time.
For internal business purposes: Data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.
To comply with legal obligations: Meeting legal, regulatory, and compliance requirements.
Legal Basis for Processing (GDPR)
We will only process your personal data when we have a lawful basis for doing so. The legal bases we rely on include:
Your consent: Where you have given clear consent for us to process your personal data for a specific purpose.
Performance of a contract: Where the processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
Legal obligation: Where the processing is necessary for us to comply with the law.
Legitimate interests: Where the processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not overridden by your interests or fundamental rights and freedoms.
Sharing Your Information
We may share your personal data with trusted third parties to help us operate our business and provide our services. These may include:
Service providers: Companies that provide services to us, such as website hosting, data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, and auditing services. These service providers are required to protect your data and use it only for the purposes we instruct.
Legal and regulatory authorities: When required by law or regulation, or to respond to legal process, protect our rights or property, or protect the safety of our users or the public.
Business transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
We will not sell your personal data to third parties.
Data Security
We implement appropriate technical and organizational measures designed to protect your personal data from accidental loss, unauthorized access, use, alteration, and disclosure. While we strive to protect your personal data, no security system is impenetrable, and we cannot guarantee the absolute security of your data transmitted to our site.
Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy, or as required by law. When we no longer need to use your information, we will remove it from our systems and records or take steps to anonymize it.
Your Rights
Depending on your location and applicable data protection laws (such as GDPR), you may have certain rights regarding your personal data. These rights may include:
The right to access: Request a copy of the personal data we hold about you.
The right to rectification: Request that we correct any inaccurate or incomplete personal data we hold about you.
The right to erasure: Request that we delete your personal data in certain circumstances.
The right to restrict processing: Request that we limit the way we use your personal data in certain circumstances.
The right to object to processing: Object to our processing of your personal data in certain circumstances, particularly where we rely on legitimate interests.
The right to data portability: Request to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before responding to your request.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our site to collect and use information about you. Cookies are small data files placed on your device. They help us operate our site effectively, improve your browsing experience, and analyze site traffic. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of our site.
Links to Other Websites
Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our site and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information.
Changes to This Privacy Policy
We may update our privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this privacy policy periodically for any updates. Changes to this privacy policy are effective when they are posted on this page.
Contact Information
If you have any questions or concerns about this privacy policy or our data practices, you may contact Digital Reach MY by mail at:
Digital Reach MY
10 Jalan Sultan Ismail, Level 25
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 50250
Malaysia